Designing clarity in complex systems

I'm a lead product designer specialising in enterprise platforms and design systems. I help organisations reduce complexity, manage risk, and deliver products that scale in real operational environments.

01WorkCase studies from recent engagements, showcasing my breadth of experience.View work →02AboutExtensive experience across product design, most recently focused in regulated industries.Read more →03ExpertiseWhere the work concentrates: platform design, design systems, research, design-and-build.See areas →04IdeasWriting on AI, requirements, and where the designer's job is shifting.Start reading →

Work

2026Case study

A prototype the vendor could build from, not interpret

Corporate gift card registration for Woolworths New Zealand enables businesses to register for bulk gift card purchasing. A third-party vendor had not met the quality standard on the front end. Rather than producing more Figma designs, I delivered a coded prototype in React using OpenSpec, giving the vendor a working reference that replaced interpretive handoff with working code they could build directly against.

2023Case study

Design infrastructure for an enterprise payments platform

Wpay is the Woolworths Group's merchant acquiring business. I led the establishment of the design system that became the operating foundation for design, engineering, and product across the platform, with front-end developer velocity improving by an estimated 40 per cent and the design system becoming infrastructure for the major initiatives that followed.

2019Case study

Institutional core banking rebuilt for the browser

ANZ Orion replaced a two-decade-old C++/ASP Classic core banking platform with a modern browser-based system for institutional banking operations. I led UX design across the full replatforming engagement, reducing the screens required to open a customer account from 21 to 4, and eliminating the workstation deployment model that had constrained the previous system for years.

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How I work - The work that doesn't show up in a portfolio

Embedded with engineering.I work inside the sprint, not upstream of it, pairing with engineers on feasibility and edge cases before a design is called done.
Trusted with senior stakeholders.On initiatives like terminal inventory management, I've run discovery and design sprints directly with senior stakeholders, translating operational risk into decisions they could act on.
Impact through coaching.Mentoring the next generation of designers day to day, and running lunch-and-learn sessions on the design system to improve their fluency around the value of design systems.

Curiosity

Working differently as the tools change

AI has changed what's possible without adding headcount.
Skills turn documentation, meeting transcripts and research insights into storyboards, scenarios and process maps. Annotations created in Figma can be read by an AI as readily as an engineer reads code. None of it replaces judgement. It removes the friction that used to happen during design-to-dev handoff.

“The precision of the story you tell is now the precision of the product you ship.”

Time at events like Figma Config keeps the antenna up for where the industry is actually heading, and where the next norm worth breaking might be hiding.